24/7 Operations
A live engineer on the line — every hour of every day.
Our operations centre in Dubai routes emergency calls to on-call teams across all seven Emirates within minutes.
Response SLA
How fast we move.
Response times measured from ticket acknowledgement to boots on site.
Critical (P1)
60 min
Total outage, fire/life-safety failure, tenant-impacting loss of service.
High (P2)
2 hours
Partial outage, degraded performance, single-floor impact.
Standard (P3)
Next business day
Cosmetic, low-impact, scheduled preventive work.
Availability
24 hours · 7 days · 365 nights
Public holidays covered.
Coverage
All 7 Emirates
Regional teams in Dubai, Abu Dhabi and Sharjah.