Question 1

Which areas of the UAE do you cover?

Accepted Answer

All seven emirates — Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah — with our base of operations in Dubai.

Question 2

Are you an approved du / EITC vendor?

Accepted Answer

Yes. We deliver telecom infrastructure projects through NETS International, an approved du delivery partner, and routinely receive du-issued Certificates of Completion.

Question 3

Do you work with Nokia?

Accepted Answer

Yes — we are listed in the Nokia partner ecosystem for telecom rollouts and execute under Nokia delivery standards.

Question 4

What is the typical turnaround for a building GPON migration?

Accepted Answer

Most mid-rise residential/commercial buildings complete within 3–6 weeks from PO to Certificate of Completion, depending on access and tenant coordination.

Question 5

Do you provide site survey reports?

Accepted Answer

Yes. We deliver TSSR-format reports with coordinates, building census, OSP availability, single-line diagrams and a full photographic record.

Question 6

What is your safety record?

Accepted Answer

We operate under a zero-harm policy with JSAs, permits-to-work, PPE compliance and toolbox talks. We follow client/operator HSE manuals on every site.

Question 7

Can you handle MEP fit-out alongside ELV?

Accepted Answer

Yes — our license covers integrated MEP, ELV, civil and fit-out works, so a single contract can deliver all building services.

Question 8

Do you offer Annual Maintenance Contracts (AMC)?

Accepted Answer

Yes — preventive, reactive and 24/7 emergency AMCs across telecom, MEP and ELV systems.

Question 9

What brands do you install?

Accepted Answer

Clipsal, Belden, Belconn, Hubbell, TechLogiks, SuperiorTec, Fermax, Urmet, Honeywell, Keri, ZKTeco and Samsung — all sourced from authorised distributors.

Question 10

Do you provide skilled manpower on rate-card?

Accepted Answer

Yes — certified telecom technicians, MEP supervisors, splicers and electricians on hourly, monthly or project basis.

Question 11

How do I request a quotation?

Accepted Answer

Use the Get a Quote page with your scope, timeline and location — we respond within one business day.

Question 12

Can you mobilise out-of-hours for emergency works?

Accepted Answer

Yes — 24/7 emergency response is available for all AMC clients and on a case-by-case basis for others.

Question 13

Do you handle data centre OTN/DWDM works?

Accepted Answer

Yes — we have executed OTN/DWDM commissioning in data centres and mini-core sites for telecom operators.

Question 14

What sectors do you serve?

Accepted Answer

Hotels, hospitals, government, commercial, residential, airports, schools, retail, malls, factories, warehouses, telecom operators, data centres, oil & gas, infrastructure and construction.

Question 15

Are your technicians directly employed?

Accepted Answer

Yes — our core technical workforce is directly sponsored under our MOHRE establishment card to ensure quality, accountability and continuity.

Question 16

What is your typical payment milestone structure?

Accepted Answer

Standard 30% mobilisation, 40% on installation, 20% on testing & commissioning, 10% on handover — flexible per project.

Question 17

Do you provide warranty after handover?

Accepted Answer

Yes — 12-month defects-liability period on workmanship, plus manufacturer warranty on supplied equipment.

Question 18

Can you scale to multi-building portfolios?

Accepted Answer

Yes — we have delivered 180+ buildings on GPON FTTH migration programmes alone, scaling crews per portfolio size.

Question 19

Where is your office?

Accepted Answer

Office No. 18/1-16-27, Burjuman Centre, P.O. Box 317983, Dubai, U.A.E.

Question 20

How do I apply for a job?

Accepted Answer

Use the Careers page to send your CV with the role you're interested in. We screen all applications within 5 working days.

Question 21

Can suppliers register as approved vendors?

Accepted Answer

Yes — use the Vendor Registration page. We require trade license, VAT certificate and product/service portfolio.

Question 22

Do you supply structured cabling for data centres?

Accepted Answer

Yes — Cat6/6A, OS2/OM4 fiber, patch panels, racks and overhead trays from Belden, Hubbell and Clipsal.

Question 23

Do you handle CCTV and access control?

Accepted Answer

Yes — Honeywell, Keri, ZKTeco and Samsung systems with full design, install and commissioning.

Question 24

Can you integrate with existing BMS?

Accepted Answer

Yes — our ELV team integrates with Honeywell, Schneider and major BMS platforms.

Question 25

What languages do your engineers speak?

Accepted Answer

English, Arabic, Hindi, Urdu, Filipino — covering virtually every site team and client interaction in the UAE.

Question 26

Do you provide as-built documentation?

Accepted Answer

Yes — every project closes with as-built drawings, test reports and warranty documentation in soft and hard copy.

Question 27

Are you ISO certified?

Accepted Answer

We operate ISO-aligned quality and HSE processes and are progressing toward formal ISO 9001 and ISO 45001 certification.

Question 28

Can you provide references?

Accepted Answer

Yes — we provide client references and project completion certificates on request as part of any prequalification submission.

Question 29

Do you work with main contractors and consultants?

Accepted Answer

Yes — we are subcontracted on ALEC, ASGC, Flowline and major MEP consultant projects.

Question 30

What's your inquiry response time?

Accepted Answer

Within one business day for all inquiries received via the website, phone or email.

Frequently Asked Questions.